FAQ
General
Furniture should always be lifted not dragged when being moved.
Teak
Teak is a wood which has particularly good properties for production of furniture and interior fittings. It is hard, heavy, elastic and contains oils which gives it great resistance to moisture. We only use wood from Indonesian plantations to make our teak products. These are treated in 3 steps with lacquer to obtain a weathered worn grey colour. The treatments / lacquer will gradually fade over time after continued exposure to sunlight and water. Splits, cracking and slight movement should be expected as timber is a natural product.
Care: All of our outdoor teak dining tables come with a bottle of Golden Care Teak Shield. It can be purchased from your Artwood stockist for other teak products. Leave the furniture to weather for three months, then clean the furniture with a damp cloth, apply the Golden Care Teak Shield with a soft cloth, once dry the furniture may be used again, this process should be repeated every three months.
Teak Shield is an almost invisible wood protector that utilises nano technology and makes it difficult for water, wine, olive oil and butter to seep into teak. It is also suitable for the protection of indoor wooden furniture. It helps to prevent stains whilst retaining the natural look of the surface and also has a built in mould and mildew inhibitor.
Failure to care for your teak products may void our warranty.
Outdoor Wicker
Maintenance free furniture woven by hand in all weather wicker outdoor furniture , (polyethylene), on a rustproof aluminium frame. Recommended for both indoor and outdoor use, however not in freezing temperatures. May crack after prolonged exposure to strong sunlight and salt.
Care: We recommend regular washing with water and a soft scrubbing brush to remove dirt, dust and salt build up.
Cushions – Outdoor
Outdoor cushions are produced with quick dry foam and 100% solution dyed acrylic fabric. Cushions should not be left out in humid or wet conditions for prolonged periods of time. Any time cushions are exposed to wet conditions, they need to be dried thoroughly and over winter months we recommend storing cushions inside or under cover, as failure to dry thoroughly may result in mould or mildew.
Care: All covers are removable and washable, however, dry cleaning is recommended for all fabrics. Replacement cushions or covers are available to purchase in the event of damage.
Artwood Timber Maintenance
No maintenance is required for the first three months. After three months please follow the below care steps:
Teak Shield is an almost invisible wood protector that utilises nano technology and makes it difficult for water, wine, olive oil and butter to seep into teak. It is also suitable for the protection of indoor wooden furniture. It helps to prevent stains whilst retaining the natural look of the surface and also has a built in mould and mildew inhibitor.
Artwood Outdoor Metal Framing
All of our metal frames have been galvanised and then powder coated in matt black.
Care: If the frame gets dirty or dusty simply wipe with a soft damp cloth. For very dirty framing we recommend Golden Care Powder Coated Cleaner
Artwood Outdoor Weave Maintenance
Maintenance free furniture woven by hand in all weather wicker, (polyethylene), on a rustproof aluminium frame. Recommended for both indoor and outdoor use, however not suitable for freezing temperatures. May crack after prolonged exposure to strong sunlight and salt.
Care: We recommend regular washing with water and a soft brush to remove dirt, dust and salt build up. For very dirty weave we recommend Golden Care Wicker Cleaner.
Rattan
Our products are made from various types of rattan material, all from plantations in Indonesia. Kubu, slimlit, lacak and malaka are the materials we generally use. The surface is treated with water based / eco-friendly colouring varnish. Recommended for indoor use, when our rattan planters are left outside with plants, they will breakdown overtime.
Care: Brush off any dirt and wipe with a damp cloth. Colour may fade after prolonged exposure to sunlight.
Lanterns
Our lanterns are an indoor product, but may be used outside. After use, storage inside is recommended.
Concrete
Our concrete furniture is constructed entirely of natural materials, such as granite stone flour, cement and water. The concrete is cast by hand, therefore some variation of thickness, colour and finish may occur. The products are then sealed with a finishing wax to provide protection from stains and moisture. The furniture should be treated with wax every 3 – 6 months depending on use and placement. We DO NOT recommend leaving concrete furniture outside uncovered over the winter months as this may result in cracking and moisture damage.
Care: We recommend spot cleaning with a mild detergent mixed with water. We do not recommend abrasive household cleaning products, which often contain citrus based ingredients that may strip the outer layer of protection. We recommend resealing the furniture with furniture wax every 3-6 months. In between waxing, the products can be polished with oil to refresh the appearance, everyday olive oil would be suitable. Apply a generous amount of oil to saturate the surface and polish in a circular motion until the concrete is uniform and no longer absorbs the oil.
We have two products available for purchase which will help to protect and extend the life of your concrete outdoor furniture.
IMPORTANT: Any concrete product with a lip (Tonga and Dacota Coffee Table / Side Table) need to be kept under cover if being used outside.
Powder Coated Aluminium
Our powder coated aluminium ranges include Anson and Estepona. These products are constructed of aluminium, then powder coasted for protection. They require very little maintenance and can be cleaned with a damp cloth as required. If you scratch the finish you will need to reseal it with a protector to restore the colour. If left out in extreme heat for prolonged periods the colour may fade.
Rattan
Our products are made from various types of rattan material, all from plantations in Indonesia. Kubu, slimlit, lacak and malaka are the materials we generally use. The surface is treated with water based/ eco friendly coloured varnish. Recommended for indoor use. When our rattan planters and baskets are left outside, they will breakdown overtime.
Care : Brush off any dirt and wipe with a damp cloth. Colour may fade after prolonged exposure to sunlight.
Upholstered Furniture
Our linen chairs and sofas are created on a solid wood frame, using sinuous spung base. The cushions are a foam core with a luxurious feather and down wrap. Most of our fabrics for upholstered furniture are 100% linen with a Martindale of 20,000. Recommended for indoor use.
Care: Dry cleaning is recommended for linen upholstery. Colour may fade after prolonged exposure to sunlight.
Native Linen and Phoenix Upcycled are machine washable fabrics on a cold gentle cycle. A slight colour difference may be visible. Always use a mild detergent to wash fabric covers and ensure it’s a highly diluted (recommended ration 1:100) Do not bleach.
Leather Upholstered Furniture
Our leather furniture is made from 100% uncorrected aniline leather. It is created on a solid wood frame and its cushions are foam with fibre wrap. Because leather is a natural product that breathes it must not be exposed to intense sunlight or placed to close to a direct heat source as these could cause it to crack or age prematurely. Avoid sitting on the arms, back or very edge of your leather furniture as this may cause distortion or damage.
Be aware that clothing with transferable dyes, such as blue jeans, could transfer the dye on to light coloured leather furniture.
Our leathers have been hand finished to achieve their distinctive look and feel. They will acquire marks over time enhancing their rugged appearance. Recommended for indoor use.
OUTDOOR WARRANTY
Artwood Outdoor Wooden Furniture
Artwood outdoor wooden furniture is covered under warranty for any manufacturing defects discovered in materials or workmanship. Timber being a natural material varies in colour and grain orientation and will weather when exposed to the elements. Splits, cracks and colour change are all natural weathering processes and are not covered by warranty.
Artwood New Zealand will replace or repair such defects for a period of three years from the date of purchase provided that the product has not been subject to accident, abnormal use, or lack of reasonable care.
Surface coatings are not covered by warranty as they rely on the customers’ maintenance program to ensure their performance.
The warranty does not cover product sold as ‘seconds’, product damaged in transportation or furniture used in commercial, contract, or non-residential use.
Artwood Woven Polyethylene Outdoor Furniture
Artwood outdoor woven furniture is covered under warranty for any manufacturing defects discovered in materials or workmanship. Artwood New Zealand will replace or repair such defects for a period of three years from the date of purchase provided that the product has not been subject to accident, abnormal use, or lack of reasonable care.
The warranty does not cover products sold as ‘seconds’, product damaged in transportation or furniture used in commercial, contract, or non-residential use.
Artwood Outdoor Cushions
All fabrics (excluding stitching and zips), cushions and covers are covered under warranty for a period of one year for loss of colour or strength under normal usage and exposure conditions. Mould growth due to cushions being left in damp conditions will not be covered.
The warranty does not cover products sold as ‘seconds’, product damaged in transit or furniture used in commercial, contract or non-residential use.
Artwood Outdoor Concrete
Artwood Outdoor Concrete furniture is covered for one year under warranty for manufacturer defects, such as chips or cracking that have happened prior to unpacking, or unexpected structural breakdown.
Once unpacked, cracking will not be covered under warranty, these are fragile products and extreme care must be taken while unpacking and moving the item into place. We have supplied care instructions for our concrete furniture, these instructions must be adhered to throughout the lifetime of your concrete furniture. The products must be kept undercover during winter months and never exposed to frost or extreme cold weather, as this may result in cracking which will not be covered under warranty.
The warranty does not cover products sold as ‘seconds’, product damaged in transit or furniture used in commercial, contract or non-residential use.
Artwood Outdoor Aluminium
The Artwood Estepona and Anson ranges are constructed of a powder coated aluminium frame. These products are covered under warranty for any manufacturing defects discovered in materials or workmanship. Artwood New Zealand will replace or repair such defects for a period of two years from the date of purchase provided that the product has not been subject to accident, abnormal use, or lack of reasonable care.
If left out in extreme heat for prolonged periods the colour may fade. This will not be covered under warranty as it is considered general wear and tear.
The warranty does not cover products sold as ‘seconds’, product damaged in transit or furniture used in commercial, contract or non-residential use.
